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Making a Complaint
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Making a Complaint about a IllShop listed web site
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If you are dissatisfied with a site listed on IllShop and believe they are operating outside of the terms of the code then:
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- Contact the retailer with the details of your complaint.
- If you are unhappy with the response that you receive, you should send a copy of your complaint, including details of the retailer, to us. We will then contact the retailer on your behalf, including sending them a copy of your complaint (unless you specifically request that we do not), to establish what action they propose to take. Please include your own full address details so that we can keep you informed. You can send it to webmaster@banow.com or use the form below.
- IllShop will request that the retailer contact you to resolve the complaint within an agreed time period.
- IllShop will also request that the retailer keeps us informed of the outcome
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